Wednesday, October 14, 2009

Amazon Customer Service Q & A: Oct 7-12

These are from the Customer Service area of the Amazon forums, with links to the actual postings (which don't have hyperlinks or bolding for titles).
  I'll be keeping these reformatted copies, with hyperlinks added, as a set, in the reference section on the right-hand column.

10/7  Q&A
  Downloading Outside the U.S.,
  Non English Content and

Initial post: Oct 7, 2009 4:51 PM PDT
Last edited by the author on Oct 9, 2009 3:22 PM PDT
Amazon Kindle Customer Service says:

Traveling Outside the U.S. with Kindle (U.S. and International Wireless)
When traveling abroad, you can download books wirelessly from the Kindle Store or your Archived Items. U.S. customers will be charged a fee of $1.99 for international book downloads (this fee only applies when the U.S. customer is outside the U.S.).

U.S. customers can continue to receive all of their newspaper, magazine, and blog subscriptions via Whispernet while traveling abroad, for a weekly fee of $4.99, or $1.99 per issue.

To avoid any fees, customers can always download books, periodicals, and personal documents via their computer and transfer to their Kindle using USB. To download Kindle content to your computer visit

For non-U.S. customers, there are no additional charges for receiving books or periodicals wirelessly outside their home country.

English Only Text-to-Speech
The Text-to-Speech feature on our latest generation Kindles and Kindle DX can read English-language newspapers, magazines, blogs, and books out loud to you, unless the book's rights holder made this feature unavailable. The Text-to-Speech feature does not support reading in other languages.

Foreign Language Kindle Books
The Kindle Store includes primarily English-language books and U.S. and international newspaper and magazine titles with prices listed in U.S. Dollars.

To see if an item that interests you is available, please search for the title in the Kindle Store (

Foreign Language Kindle User's Guide
You can find non-English versions of some Kindle documentation available in PDF format on our Kindle Support pages:

Oct 9  Q&A:
  Help Pages,
  Personal Docs,
  Your Country Setting, and
  Kindle U.S. Wireless Owners

Initial post: Oct 9, 2009 9:49 AM PDT
Last edited by the author on Oct 12, 2009 4:05 PM PDT
Amazon Kindle Customer Service says:

Updated Help Pages
The answers posted by Kindle Customer Service in this forum are often taken from the Kindle Support Pages. We've recently updated these pages to make it easier to find the information you're looking for, you can visit them at:

Customer service focuses on the most common questions and keeps these announcements at the top of the forum, making them easy to find. You'll also find that many knowledgeable Kindle owners participate in these forums and will answer questions for new Kindle owners.

Foreign Language Personal Documents
Kindle can display non-English content that uses the ISO 8859-1 character set (which is based on the Latin languages). The only characters from this set not currently supported are: spades, clubs, hearts, up-arrow, down-arrow, alpha, beta, and gamma. Kindle also supports Greek characters and monospace fonts.

Your Country Setting
When shopping the Kindle Store you will see the book selection available to you based on your home country. Your home country or region should be set to the country where you live. You can update your home country or region on the Manage Your Kindle Page ( Scroll down to the "Your country" section and select the "Edit" option to change.

Kindle U.S. Wireless Owners
The new Kindle with U.S. and International Wireless uses different built-in 3G GSM technology that allows it to access Whispernet internationally. A Kindle with U.S. Wireless only cannot be modified or updated to allow it to access Whispernet from outside U.S.

Edit: added "Browsing the Kindle Store by Country" section (10/9)

Oct 12  Q&A:
  Ordering Kindle in Australia,
  Shipping Kindle to APO Addresses,
  and Kindle U.S. Wireless Price Drop

Initial post: Oct 12, 2009 4:03 PM PDT ...
Last edited by the author on Oct 13, 2009 ~11:45 AM PDT
Amazon Kindle Customer Service says:

Australian Customers Ordering Kindle (U.S. and International Wireless)
To order Kindle (U.S. and International Wireless) in Australia, please click the link presented to you after selecting that country on the Kindle product page. This will take you to a separate page for Kindles shipped to Australia:

This Kindle purchase will include a USB cable for charging via your computer, but does not include a US power adapter.

Shipping Kindle to APO Addresses
U.S. Customers living or traveling abroad can have Kindle (U.S. and International Wireless) shipped to eligible countries. Shipping may not be available to all APO/FPO addresses. To check, please enter the shipping address at checkout. We do not allow you to place orders to APO/FPO addresses where we will not be able to ship.

Kindle U.S. Wireless Price Drop
If your order for Kindle (U.S. Wireless) was shipped between Sept 6 and October 6, 2009, please contact Customer Service and we will refund the $40 price difference.
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