tag:blogger.com,1999:blog-872447660964013545.post6633227777624614346..comments2024-03-18T22:39:50.137-07:00Comments on A Kindle World blog: Follow-up to the David Pogue review - Nook-KindleAnonymoushttp://www.blogger.com/profile/05109282436243758435noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-872447660964013545.post-30952459134500603502010-02-13T22:16:21.542-08:002010-02-13T22:16:21.542-08:00mpk,
Wow, no paragraph breaks -- hard to read, b...mpk,<br /> Wow, no paragraph breaks -- hard to read, but your points are interesting.<br /><br /> However, this is not the place to write David Pogue as I was just reporting on his review.<br /><br /> Go to his area on the New York Times. Try this comment area first:<br /><br /> http://community.nytimes.com/comments/pogue.blogs.nytimes.com/2010/02/03/a-new-way-to-comment-on-pogues-posts/<br /><br /> Good luck!<br /><br /> - AndrysAnonymoushttps://www.blogger.com/profile/05109282436243758435noreply@blogger.comtag:blogger.com,1999:blog-872447660964013545.post-29229478088323229442010-02-13T16:45:49.471-08:002010-02-13T16:45:49.471-08:00David, I read your review after having a Nook for ...David, I read your review after having a Nook for 6 days ending today Feb. 13. After the first day a software update arrived. Even with the latest version my experiences have replicated almost everything you wrote and I can add more. MP3 music will currently not play--I had technical support on the phone 3 times and at least one honest person admitted that the software update had a glitch that they knew was unacceptable. Downloading audio books is a nightmare of extra steps compared to Audible and the PC interface is primitive compared to Audible Manager. Unless you purchase from B & N, you have to sideload your e-books and they appear in your list of documents in no particular order. Among the list are duplicate titles of documents. Nook has no way to delete them. When connected by USB--the duplications were do not appear, so you can't delete them remotely either. Technical assistance did help me make the duplicates appear in gray type instead of black though! Audiobooks purchased through B & N timed out during downloading. After three attempts, I exceeded my limit and had to call for resets. When that happens at Audible it takes one phone call of no more than 5 minutes. At B & N is was routinely a 25-35 minute wait on hold to go to digital support just to get a reset. I could only get the download to work if I stayed up after midnight. Although the audio book played just fine, it did not show up on the as a document when using My Computer on the PC to explore its contents. It was however displayed in the Nook's Audio Player. This meant a series of connections, disconnectons, checking the device to see if a file actually worked as they was no way to check the success of the transfer from the PC. Syncing through Windows Media Player installed its own file structure even when transferring MP3s that the Nook wouldn't play. However, none of this compares to the nightmare of trying to return the Nook after 6 days of ownership and 3 calls to technical assistance. You cannot get an instant return number, you must wait 72 hours. If you used a credit card through PayPal, you can only get a refund to your PayPal account and it will take 3 billing cycles to appear. You will pay a 10% restocking fee even when the device is not functioning as advertised. Assessories may or may not be refundable. You must wait some unspecified period for the Supervisor to be in touch by e-mail. You could not get a case number for your technical support requests to document your problems. I was told "we don't do that." I strongly agree with David about all the undisclosed fine print and consumer traps--I so enjoyed being charged 88 cents on my credit card to get a "free" book. There's more, when I called Customer Service to ask that the 88 cent charge be removed, after a 25 minute wait they got on the line to tell me that they stood by their "all sales final" policy. I can verify that an 88 cents charge posted to my credit card account. In summary, the device is great for reading e-books if you have never read them on a touch screen device. Audio books sound fine if you haven't revisited the download process since about 9 years ago when Audible first started--the Nook replicates all the early problems that Audible has already fixed over years of refinement. Lastly, as a model for customer service and technical support, Barnes and Noble sets a new low bar.Unknownhttps://www.blogger.com/profile/00766137132581968315noreply@blogger.comtag:blogger.com,1999:blog-872447660964013545.post-11298924586749636022009-12-30T02:07:47.311-08:002009-12-30T02:07:47.311-08:00Did anybody even understand this post? Run-on clau...Did anybody even understand this post? Run-on clause upon run-on clause. Please learn to use shorter, more concise sentences.Anonymousnoreply@blogger.com