Monday, December 26, 2011

Amazon Forum Announcements: Kindle Fire Tips: Getting Started, Setting up Wi-Fi, Excellent Connect-Problem-Solving Guide

AMAZON FORUM ANNOUNCEMENT - Kindle Fire: Getting started

I just saw the first announcement shown below at the regular "Kindle Forum" and that refers us to the Q&A forum for questions about Kindle Fire and WiFi, taking us to the "Setting Up WiFi" announcement.

For those who don't have time to make it to the forums, Amazon Kindle Customer Service gave some general Kindle Fire Start-up tips on Christmas Eve at almost 8pm PST, and I'll quote those here adding active links (the forums don't use links for these announcements).   (Any bold-face emphases are mine)

Initial post: Dec. 24, 2011 7:47:31 PM PST
Last edited by the author 20 hours ago

' Amazon Kindle Customer Service says:

Do you have a question about how to get started with your Kindle Fire? We have compiled some of the most common questions to help get you started!

If you have questions about the Kindle Fire and Wi-Fi, make sure to check out our "Kindle Fire Tips: Setting Up Wi-Fi" post here.

Q. How do I register my Kindle Fire?
A. To register online, visit Manage Your Kindle at
You can also register your Kindle Fire directly from the device by following the steps found here:

Q. Having trouble registering from your Kindle Fire?
A. Here are some troubleshooting steps that may help:

a. Go to the "Your Account" page (found by clicking [that link at the top] of this page) and then Click "Change Account Settings" under Settings-account Settings. Make sure that your name is entered in the Name field.

b. Make sure you are connected to a Wi-Fi network. You should see the Wi-Fi icon in the top right of your Kindle Fire. You can also test your connection by browsing to a web page using the Silk web browser found under "Web".  Your Kindle Fire needs to be connected to a Wi-Fi network to complete the registration process.

c. If you cannot connect to a Wi-Fi network check out the troubleshooting steps found in our Kindle Fire Tips: Setting Up Wi-Fi post here

Still having problems registering? Please contact our Customer Support team by clicking Help at the top of the page and using the Contact Us button.

Q. How can I purchase apps for my Kindle Fire?
A. You will need to have a 1-Click payment method set up with your Amazon account. You can learn more about how to setup a 1-Click payment method here:

Q. What can I do if my Kindle Fire will not turn on?  [Do read this.]
A. Charge your Kindle Fire for 30 minutes. If it is still unresponsive, unplug it from the power source and hold the power button for 20 seconds. After the Kindle Fire turns off, press the power button again to turn it back on.

Q. What is Amazon Prime?
A. Amazon Prime is an annual membership program that offers customers unlimited Free Two-Day Shipping on millions of items and instant streaming of movies and TV shows for $79 a year with Prime instant videos. Eligible customers who purchase a Kindle Fire will be given a free month of Amazon Prime.
When you purchase a Kindle Fire as a gift, the gift recipient will receive a free month of Amazon Prime benefits once they activate the Kindle Fire, provided they are eligible for the offer. You can learn more about Amazon Prime and Kindle Fire at

Q. How do I update the software on my Kindle Fire?
A. Kindle Fire will automatically update when a new software update is available and when the Kindle Fire is connected via Wi-Fi.
Visit the Kindle Software Updates page at to see if a free software update is available.

Q. Why doesn't my computer recognize my Kindle Fire?  [Do read this.]
A. To use your Kindle Fire in USB mode, ensure that it is NOT in sleep mode when it is plugged in.

Not sure which Kindle is for you? Learn more about each new device and compare features on our website at

If these FAQs don't answer your question, please start a new discussion. '

Below, for the record, is the full Amazon Forum Announcement on "Setting up Wi-Fi."  This one will have only minimal prepared links and will use only what was given in the forum (where they don't have active links). Will boldface questions.

Initial post: Dec. 24, 2011 7:39:14 PM PST
Last edited by the author 7:41:28 PM PST

' Amazon Kindle Customer Service says:

Do you have a question about how to connect your Kindle Fire to a Wi-Fi network? We have compiled some of the most common questions to help get you started!

Q: How do I connect my Kindle Fire to a Wi-Fi Network?
A: Follow the steps found here:

Q: Having trouble connecting to your Wi-Fi network?
A: Here are some troubleshooting steps that can help:
1. Is your Wi-Fi turned on? Tap the cog in the upper right corner, select Wi-Fi and make sure Wireless Networking is set to ON.

2. Verify that your Kindle Fire software is up to date by going to You can check the version of your Kindle Fire software by tapping on the cog in the upper right hand corner, select More.., and then select Device. Your software version is listed under System Version. If your Kindle Fire is not up to date, follow the instructions found on the Kindle Software Updates page.

3. Are you getting one of these error messages?
a. "The password you entered is incorrect or invalid" - The password is the one associated with the Wi-Fi network, not your Amazon account password. If you don't know your Wi-Fi password, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for help. Your Wi-Fi password may also be written on the bottom of your Wi-Fi router.
b. "Wi-Fi network connection failed" - The network you chose could not be found or did not respond. Contact your network's administrator for more assistance.
c. "Wi-Fi is not available right now" - Wi-Fi might be turned off on your Kindle Fire. Tap the cog in the upper right corner, select Wi-Fi and make sure Wireless Networking is set to ON.
d. "Local Network connection failed" - Try rebooting your router or contacting your network's administrator. Let them know that this error may be related to a failed DHCP request.
e."Internet connection failed" - Your Kindle Fire is connected, but unable to contact our servers. Try again in a few minutes or contact Amazon Customer Support for more assistance.

4. Do you see your desired network in the list of available networks?
Some networks may not be broadcasting (even though they are active). If you do not see the network, make sure the network is active by using another device that uses Wi-Fi. If it is and you have the network name, you can enter it manually by tapping the cog in the upper right corner, select More.., and then select Wireless Network. Scroll down the list to "Add a Network" and enter the network name manually. If you do not know the name of your network, or still cannot find it, you may need to contact your ISP or the network's administrator.

5. Can you connect to the web on another computer?
If you cannot connect at all, something might be wrong with your network - you may want to try rebooting your router or contacting the network's administrator. If you can connect with another computer, take the Kindle Fire to another local Hot Spot (libraries often have free Wi-Fi Hot Spots). If you can connect there, you may still need to refer to your network's administrator. However, if you cannot your Kindle Fire connect [sic] to any network, please contact us for more assistance.

6. Can you connect using the Silk Web browser?
If you can bring up a web page, you are online and should be able to use all the other functions of the Kindle Fire.

7. Do you need to have a static IP address?
Some networks may require this, while others may not. Check with your network's administrator for more assistance.

8. If none of these steps help, or you continue to have problems,
please select Help at the top of the page and use the Contact Us button to contact our Customer Support team.

In addition, you can watch a video at or consult our troubleshooting tips at for additional guidance on common issues.

For more information troubleshooting Wi-Fi issues see this post: [*] '

  [*] That last one, by a S. Yelvington is an EXCELLENT document on troubleshooting WiFi connection problems.  If you're having connection problems, you should definitely follow this link to Yelvington's guide and print it out to make it easier to go through each step as appropriate.
  That's the Ultimate set of Internet connection tips, as far as I'm concerned   :-)

Kindle Touch 3G   Kindle Touch WiFi   Kindle Basic   (UK: KBasic)   Kindle Fire
Kindle Keybd 3G   (UK: Kindle Keybd 3G)   K3 Special Offers   K3-3G Special Offers   DX

Check often: Temporarily-free recently published ones
  Guide to finding Free Kindle books and Sources.  Top 100 free bestsellers.  Liked-books under $1
UK-Only: recently published free books, bestsellers, or £5 Max ones
    Also, UK customers should see the UK store's Top 100 free bestsellers.

  *Click* to Return to the HOME PAGE.  Or click on the web browser's BACK button Below are ways to Share this post if you'd like others to see it.
-- The Send to Kindle button works well only on Firefox currently.

Send to Kindle

(Older posts have older Kindle model info. For latest models, see CURRENT KINDLES page. )
If interested, you can also follow my add'l blog-related news at Facebook and Twitter
Questions & feedback are welcome in the Comment areas (tho' spam is deleted). Thanks!

No comments:

Post a Comment

NOTE: TO AVOID SPAM being posted instantly, this blog uses the "DELAY" feature.

Am often away much of the day, and postings won't show up right away. Posts done to use referrer-links may never show up.

Usually, am online enough to release comments within a day though, so the hard-to-read match-text tests for commenting won't be needed this way.

Feedback and questions are welcome. Thanks for participating.

Technical Problems?
If you're having problems leaving a Comment, Google's blogger-help asks that you clear the '' cookies on your browser's Tools or Options menu bar and that will fix the Comment-box problems (until they have a permanent fix).

IF that doesn't work either, then UNcheck the "keep me signed in" box -- Google-help says that should allow your comment to post (it's a workaround to a current bug).
Apologies for the problems.

TIP: There's a size limit. If longer than 3500 characters or so, in a text editor, make two posts out of it.

[Valid RSS]