Graphite DX probably available for more countries tonight

As many have reported in the forums -- while the Amazon ads say that the new DX is available internationally, customers have found that when they began orders for the new Graphite model that claims 50% higher contrast, the Amazon product pages for their countries (such as the ones for Australia and Spain) were telling them that the DX was available only in white for those countries.  That was perplexing.

  I did not see this restriction while simulating an order (to check on their reported problems), maybe because I'm in the U.S. -- and one customer was told by customer service that s/he would have to be residing in the U.S. to get it for Australia.  This did not make sense when it was first reported.
 There was no indication whether it was only temporarily so.

 Then, the next day, the Australia Graphite-model product page and the one for Spain (I didn't look further) were updated to display, even to me in the U.S., that the graphite model was available only in white.

 As of this afternoon, however, the Australia Graphite product-page information had changed again to say today that the DX is "currently available only in white" for that country, and I asked Kindle customer service, which said it would be just a few weeks.

  In half a day -- tonight, the product page information changed again.  Now it no longer says at all that it's available only in white and when you get to the final page for Australia, there's no hitch.  The same changes have appeared for Spain.

  Now, that could again be that I'm in the U.S., but it did change wording for me 3 times with regard to the white Kindle being the only one available, and the 'currently' modifier had just been added this week and was encouraging, as was -- even more so -- the later removal tonight of any wording about ordering restrictions and unavailability for those countries whose product pages I had been following.

  There's an off-chance that Amazon may have decided to remove restriction wording for U.S. residents wanting graphite Kindle DX's for shipping to relatives in Australia, to minimize confusion for those of us in the U.S.  But since I was told Tuesday that the graphite WOULD be available for Australia within a few weeks, it's likely that the restriction wording was removed from those product pages because Amazon has enough of them now.

With, tonight, no language about restricting orders to the white Kindle anymore, it seems that they may have solved a stocking situation or at least will give a shipping date that might be later than July 7.  As a U.S. customer, I can't get that information though.  I welcome any real-world reports from Australia.

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NEW KINDLE DX 2, black, higher contrast $379 - UPDATE2

A new Kindle DX was announced late Wednesday evening.

Also, WHITE Kindle reminder that it has the older screen.

UPDATE JUNE 30 ON WHITE MODEL PRODUCT PAGE - Initial posting 6/30/10, 10:27 PM
  The announcement Wednesday night led us to the old page showing a White DX still (there is still a white model apparently), which showed $379 and was part of the the comparison chart to the K2.  Now the white model on that older page is showing "Our largest e-Ink screen" and adds "2nd generation" while the graphite model's says "All new e-Ink screen" and "Latest Generation.
  Why is the price the same ?

ANSWERED
UPDATED AGAIN on JULY 2, 2010 - to add that the WHITE DX International is now repriced today
  as it does NOT have the new screen, as mentioned earlier.
  AS of July 2, Amazon has changed the price, from $379 to $359.
  Customers from countries outside the U.S., such as Australia, are being told during the buying process that only the White Kindle DX is available to them.
  There has been no word on this from Amazon.  Is it a glitch? Or is it a policy? One customer on the forums said he was able to get the Graphite one in Spain, while another customer in Spain said he could not, and the product page for Spain currently shows only the White DX available for Spain.

  So all is NOT clear on this and I hope Amazon adds some clarity here.  It's not like them to be so unclear but I guess they're making a lot of changes at one time.


BLACK 'GRAPHITE' MODEL PAGE
  There is of course the page for the new "Graphite" Kindle DX showing "All new E-Ink Screen" "50% better contrast" and, still, "Free 3G Wireless."

  It is, of course Global, and the black model is called "Graphite"
No DX2 designation, but they tagged on "Latest Generation" (which they've done before when changing models).  There is still no wording as of July 2 on the Amazon White-Kindle DX page that there is a newer model of the DX though it mentions the Graphite DX is available also.

REFUNDS or CREDITS on RECENT DX PURCHASES - WITHIN 30 DAYS
  AS BEFORE, Amazon has a policy of Refunds/Credits within 30 days of your purchase of an older model of the same type/size that had been given a price change.

  Some have recently bought refurbished or new ones, as reported in the forums.  For those who did, contact Amazon Kindle Support by phone at 866-321-8851 if you're in the U.S.

  Those outside the U.S. should go to Kindle Support on the Amazon webpages and click on the gold button at the right that says "Contact us."

  When there, choose the TAB that says "Phone" -- give them your country and your phone number so they can call you back.

There is an international number to call if you live outside the U.S., but that COULD cost money, so the form is sometimes better.  But that number is 1-206-266-0927 (for calling from outside U.S.)

  If you have any troubles, ask for a supervisor. On Amazon warehouse purchases of refurbished versions, they did modify their refund policies to be less rigid on the Kindle 2 price-drop last week.

RECENT ARTICLE on DX BLACK
That article turned out to be correct. And the slimmer Kindle talked about recently made sense for the larger Kindle, though I think the weight is about the same!  But the higher contrast must be pretty nice when my own older DX has what I feel is beautiful contrast - see my own DX pictures which show what the now older model looked like when doing web, PDFs, Amazon blogs, etc.

More later ...

---

Check often:  Temporarily-free late-listed non-classics or recently published ones
  Guide to finding Free Kindle books and Sources.  Top 100 free bestsellers. Below are ways to Share this post if you'd like others to see it.
-- The Send to Kindle button works well only on Firefox currently.

Send to Kindle

(Older posts have older Kindle model info. For latest models, see CURRENT KINDLES page. )
If interested, you can also follow my add'l blog-related news at Facebook and Twitter
Questions & feedback are welcome in the Comment areas (tho' spam is deleted). Thanks!