See UPDATE of 10/18/10 for added information.
One day, while at the Amazon forums, I saw a tip from a customer whose Whispernet on his new 3G Kindle-2 model (Global) wireless had suddenly stopped working in that he could not connect to the Internet . Because he was not in the U.S., he couldn't easily call Amazon voice support w/o charges to his phone. (U.S. residents, on the other hand, can always call Kindle Customer Support at 1-866-321-8851 for a quick response and no time charges.)
After writing Kindle Support (firstname.lastname@example.org) about his problem, he received e-mail from Kindle Customer Support advising him that he should sign in to Amazon to use the Call Me feature, which used to be available only in the U.S. but is now also available in Australia, Canada, France, Germany Hong Kong, Japan, and the United Kingdom, as well as in Guam, Puerto Rico, and the Virgin Islands.
Once at the Call me form, you select your country and your phone number and whether you want a call-back 'Now' or 'In 5 minutes.'
Those for whom this option is not available but who need phone support would call 1-206-266-2992 for that, but long-distance charges probably would apply -- in that case, you can use the same form to select the 'E-mail' Tab at the top to receive an e-mail response usually within 12 hours.
Customer Phone Support asked him to go through some steps with them and those worked to get his 3G wireless working again. Here are the steps he reported but first you'd need to turn ON the Wireless and also go to Kindle Settings page by pressing the Menu button and then 'Settings' ...
' On the Settings page I had to press 311 - this opened up an application that searched for al the wireless providers in the area.(The "311" feature doesn't work for the Kindle-1 or for the Kindle-2 U.S. models, as they use the U.S. Sprint cellular network rather than the AT&T one.)
I chose one that I knew had good signal in the area and that was that... '
UPDATE 10/18/10 - (Original posting was 10/17/10)
1. Commenter Ted reminded me that on the Menu/Settings page, you can't use the Sym box to type numbers when you don't have a numbers row on your Kindle model. The top row lets you type numbers but the numbers are hidden.
The numbers start with '1' on the 'Q' key and go to '9 on the alpha-O key, and '0' or zero is found above the "P" key. To access the numbers, you use the Alt-key + (hidden) number combo. See my earlier, longer explanation of how to input numbers here.
Essentially, as mentioned, you press the Alt-key and the appropriate number key at the same time (requiring two hands), but you can also type the Alt-key and then the hidden-number key in a quick sequence rather than together. You can also hold the Alt-key down and type a series of hidden numbers.
2. Commenter bojzi adds that you can reach Amazon Kindle Customer Service at their toll-free 866-321-8851 line by using Skype
Thanks to both for the additions.
Any of you who have a Global (or International) 3G Kindle and have great difficulty connecting via 3G cellular wireless can try it out to see if it helps.
Here's the way you can check which type of Kindle model you have.
For all Kindles
At the settings page, inputting '411' will get you device info, such as whether the Kindle is registered, the Kindle Serial Number, the Radio Serial Number, Roaming Version Number, and other info we normally don't care about -- but the Kindle Serial Number is handy for earlier Kindles especially because the one on the back of the Kindle is so small it can be quite hard to read when you need it.
The Kindle Serial Number can now be found on the Menu/Settings page.
For all Kindles with 3G cellular wireless -- Any Kindle 1, Kindle 2, Kindle DX's, and also Kindle 3's purchased with the 3G feature:
Inputting '611' there will get you modem and 3G cellular network info.
For all Kindle 3's (UK: K3)
Inputting '711' there brings up a page with WiFi status info.
When you're done with any of these pages, press the 'BACK' button to get back to where you were and press that button again if you want to go another 'jump' back.
Also, be sure to turn your Wireless Off at that point (unless you're using it).
Kindle 3's (UK: Kindle 3's), DX Graphite
Check often: Temporarily-free late-listed non-classics or recently published ones
Guide to finding Free Kindle books and Sources. Top 100 free bestsellers.
Also, UK customers should see the UK store's Top 100 free bestsellers. Below are ways to Share this post if you'd like others to see it.
-- The Send to Kindle button works well only on Firefox currently.
(Older posts have older Kindle model info. For latest models, see CURRENT KINDLES page. )
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