This dilemma of Kindle book titles seeming to disappear from Kindle Fire listings of book titles on The Cloud especially (the server library area) and also from the listing for the Device has been happening to more than a few, per reports from the forums -- and it happened to me twice in a few days.
Forum members, as usual (in this case, 'Q' and 'Mona') came up with the answer a few weeks ago, and more and more of us are needing to use their solution. The problem seems to have started or worsened after the last Kindle Fire upgrade.
I think it's important that all of Amazon Kindle Support be told about this solution, because I was told by two members of Amazon Kindle Support to set my KFire back to Factory Defaults (as a 2nd or 3rd step!) which would have lost me the personal documents I had on the device. I told them I would NOT do that, as it has always been a last-ditch step when nothing else solves the problem and that it causes more unnecessary work for customers when there is a simpler solution.
Later we were reminded by 'affinity" on the forum that Q and Mona had provided the simple solution, and it worked like a charm for me and for MANY others on the forums.
I called Amazon Kindle Support back to let them know there was a simple solution and this time (when I asked to be connected back with 2nd level support as before), I got Kindle Customer Support representative Ryan. He knew about this glitch and the workaround (and started to tell me what it was before I could tell him what forumners were doing) and was surprised that other areas of Customer Support apparently did not know about it, but he said himself that the 'factory default' settings was a FINAL step that shouldn't be taken until other steps proved not to work.
Amazon, Ryan is a prize. I wish I could talk directly to him whenever I have questions. It'd be nice to have someone like him in charge of letting all of Kindle Customer Support know what the latest known glitches and workarounds are. It would help situations like the one in which one of the two free-book-forum-thread leaders was told to go back to factory defaults and then had to gather (from her computer and Amazon's servers) the personal documents that were of course 'gone' when going back to 'factory' defaults.
For the future, here is, essentially, what Q and Mona discovered.
The first clue that something is amiss is that the Cloud listing doesn't show all your books, but the Amazon servers -will- have them there. The servers and our libraries on the servers are the 'Cloud.'
One may or may not be able to access the Cloud directly from the Kindle Fire - doable with music and books and not doable with personal docs (at this time).
I'll do a blog entry later on the several types of storage (and sometimes streaming) that are referred to as the Cloud, at Amazon.
When the problem with the Kindle Fire that I'm writing about occurs, our books-app "Amazon Kindle Books" is not "seeing" all the titles that are on the Cloud (our personal server library where our Kindle books are kept by Amazon) due to a software glitch that is in the Kindle App on the Kindle Fire. Some book titles MAY be missing from the 'Device' display (the Kindle Fire itself) also.
Mona and Q discovered that to correct this software glitch -- you should make sure that "WiFi" is ON and then go to the Gear or wheel icon at the top right of the Kindle Fire and tap that, and then choose "More" -- then go down the Settings list a bit to see "Applications" and select "ALL Applications." Once there, you can actually select the Amazon Kindle app to be managed in this way when there is a problem.
The Steps: (a clearer way to see them)
Make sure WiFi is 'ON' when doing this)
Go to the Gear wheel at the top right when you're at the HOME Screen
Then click on:
... (choosing ALL applications to view),
Select 'Amazon Kindle' and then
. Click to option to clear DATA (which clears the cache at the same time)
. Press Home at bottom left
SIT BACK (as Mona says) as it all returns to The Way It Was. :-)
No restart needed. No need to remove the app. No Factory Default setting involved (and never should the latter be chosen unless nothing else has worked.)
The Kindle Fire then rebuilds the Cloud and "Device" library information, and it doesn't take that long.
Always back up personal docs (as opposed to Kindle books) onto your computers.
NOWadays, we can send those personal documents to our Kindle via email addressed to the Kindle (see earlier articles cited at the bottom of this post), and Amazon will back those up for us, since they give us 5 free gigs of space for personal docs on their servers now (in addition to the 5 gigs for ALL Amazon customers for personal data in general) and they even sync those personal docs across devices too, as long as you send them to your Kindle in email across the Net, which gives them permission to store these for you.
Thanks again to Q and Mona for the steps that have helped several of us.
EARLIER ARTICLES ON PERSONAL DOCUMENTS
- How to send documents to your Kindle
- How to send WORD docs to your Kindle
- How to use Amazon's own SendtoKindle for PC
This last one, however, results in a PDF file, which is not very readable at all on a 6" Kindle.
The Amazon SendtoKindle for PC feature is different from other tools previously discussed (below):
. the Google Chrome add-on, sendtokindle
. the original, Instapaper.
These last three 3rd-party web-to-Kindle tools are helpful in other ways, mainly for sending documents from web pages without ads included, to your Kindle.
Kindle Fire 7" tablet - $199
Kindle NoTouch ("Kindle") - $79/$109
Kindle Touch, WiFi
Kindle Touch, 3G/WiFi - $149/$189
Kindle Keybd 3G - $189, Free, slow web
Kindle DX - $379, Free, slow 3G web
Kindle Basic, NoTouch - £89
Kindle Touch WiFi, UK - £109
Kindle Touch 3G/WiFi, UK - £169
Kindle Keyboard 3G, UK - £149
Keybd: w/ Free, slow 3G WEB
Kindle NoTouch Basic - $109
Kindle Touch WiFi - $139
Kindle Touch 3G/WiFi - $189
Kindle Keybd 3G - $189
Keybd: w/ Free, slow 3G WEB
Check often: Temporarily-free recently published Kindle books
Guide to finding Free Kindle books and Sources. Top 100 free bestsellers. Liked-books under $1
UK-Only: recently published free books, bestsellers, or £5 Max ones
Also, UK customers should see the UK store's Top 100 free bestsellers.
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