Here's an intriguing tip for the new year.
While at the Amazon forums, I saw a tip from a customer whose Whispernet on his new Kindle (Global wireless had suddenly stopped working. Because he is not in the U.S. he couldn't easily call Amazon support w/o charges to his phone. (U.S. residents would call Kindle Customer Support at 866-321-8851 for a quick response and no time charges.)
Kindle customer support wrote him to advise him that he should use Amazon's Call Me Now feature, which is available, though, only in the U.S., Canada, Guam, Puerto Rico, and Virgin Islands. International callers would need to call 1-206-266-2992
Customer Support asked him to go through some steps with them and it worked to get his Whispernet wireless working again. Here are the steps he reported but first you'd need to turn ON the Wireless and also go to Settings page by pressing the Menu button and then 'Settings' ...
' On the Settings page I had to press 311 - this opened up an application that searched for al the wireless providers in the area.I have a Kindle 2 U.S. (not global) and the '311' doesn't work in my case.
I chose one that I knew had good signal in the area and that was that... '
It could ALSO, possibly, be that '311' doesn't work unless you are on the phone with Customer Service, who might enable the application he decribes.
But any of you who have the global (or International) Kindle can try it out to see if it works on its own.
At the settings page, inputting '411' will get you device info, such as whether the Kindle is registered, the Kindle Serial Number, the Radio Serial Number, Roaming Version Number, and other info we normally don't care about -- but the Kindle Serial Number is handy because the one on the back of the Kindle is so small it can be quite hard to read when you need it.
Inputting '611' there will get you modem and cellular network info
When you're done with any of these pages, press the 'BACK' button to get back to where you were and press that button again if you want to go another 'jump' back.
Also, be sure to turn your Wireless Off at that point (unless you're using it). Below are ways to Share this post if you'd like others to see it.
-- The Send to Kindle button works well only on Firefox currently.
(Older posts have older Kindle model info. For latest models, see CURRENT KINDLES page. )
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